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Language flag eloboost24.eu
Language flag eloboost24.eu
Language flag eloboost24.eu
Language flag eloboost24.eu
Language flag eloboost24.eu

Frequently Asked Questions

We have answered on most popular questions about League of Legends boosting and coaching services we provide.

EB24 Lover 2.0: Purchase a Rank Boosting with at least two divisions, and get 1 win free of charge.
The promotion will be applied automatically, no further actions are required.
Applicable to: Rank/Division boost below Master (LoL, TFT), Immortal (Valorant). The offer is limited:
00:00:00:00
Company accounts: Fresh unranked accounts with +50k Blue essence
and 14 days warranty with instant delivery EU West, EUNE, NA, OCE

General questions

We have answered on most popular questions about League of Legends boosting and coaching services we provide.

1) General Information

  • What is EloBoost24?

    We are a legal company registered in the United Kingdom under "Eloboost24 Group LTD". The company provides in-game services such as Boosting & Coaching. On top of that, Eloboost24 is a marketplace that allows users to list and sell in-game accounts.

    More information about Eloboost24 can be found at the official website of the United Kingdom Companies House.

    Reviews from Eloboost24's customers can be found on Trustpilot: https://www.trustpilot.com/review/www.eloboost24.eu

  • Which type of services does EB24 offer?

    Boosting:

    - LoL (League Boosting, Duo Boosting, Win Boosting, Placement Matches, Normal Matches, Boosting Packages, Champion Mastery);
    - TFT (League Boosting, Duo Boosting, Win Boosting, Placement Matches);
    - Valorant (Rank Boosting, Placement Matches, Win Boosting, Unrated Matches).

    Coaching:

    - LoL Coaching;
    - TFT Coaching;
    - Valorant Coaching.

    Account trading:

    - LoL accounts (Regular, Unranked, Company accounts);
    - TFT accounts.

  • I have a problem. How can I contact the Eloboost24 representative?

    We recommend you to contact us through the #support channel on Discord or by the live chat on the website.

  • Can I apply for a Booster/Coach position?

    Yes, you can. Please apply through the job form on the website: https://eloboost24.eu/job

  • Does Eloboost24 have any Loyalty Programs?

    Yes, it does. Eloboost24 has a Loyalty program and more information can be found in the Loyalty section.

  • Does Eloboost24 have a blog?

    Yes, it does. Eloboost24 has a blog section, and if you are interested, please check the details here.

  • Can I purchase as a guest?

    Yes, you can. Eloboost24 enables two ways to purchase a service or product. First, you can conclude the transaction as a registered user or a guest.

  • Does Eloboost24 have any reviews?

    If you are looking for any review or feedback, feel free to check our Reviews Tab. As an alternative, we encourage you also to visit our Trustpilot profile.

  • I want to purchase a service/product on Eloboost24. Does Eloboost24 have a demo?

    Yes, it does; Eloboost24 has the Demo.

  • Where can I find Eloboost24's Terms of service?

    If you are looking for law jargon, please go here.

  • I forgot the password, what can I do?

    If you forgot the password, please go here.

  • How does Eloboost24 protect my data?

    Eloboost24 Group LTD understands that your privacy is important to you and care about how your personal data is used. We respect and value the privacy of everyone who visits this website.:

  • Have you any suggestions?

    If you want to help us develop the website, we encourage you to fill out the form.

  • Can I sign up for a newsletter?

    We strongly advise you to sign up for the newsletter. Join the newsletter and get 50 EB24 Coins.

    If you wish to unsubscribe from the newsletters, please click on the “unsubscribe” button.

  • Does Eloboost24 have a Discord server?

    Yes, it does. You can join our Discord now.

  • What makes Eloboost24's services unique?

    Personal and professional experience over the years with Elo Boosting has placed our entire team in a position where we can provide the best possible service to all our consumers. Even by the reviews provided by our clientele, both past and present, we have the credibility to back our claims. One feature we offer as a boosting service is offering a variety of choices based on our available services. This has resulted in solid relationships between loyal customers who appreciate what we do and our appreciation for those customers. Without them, we wouldn't be where we are now. New customers quickly learn their investment in our services has been a good one, which keeps them coming back for more.

2) Boosting

  • How can I purchase a boosting service?

    In the article, we prepared a short description explaining how to purchase a boosting/coaching service.

  • Who is the Booster?

    A Booster is a skilled player that performs the boosting services. The Boosting services rely on powerleveling, which means increasing the rank/level in the game. For example, the Booster can play on your account (Solo Boosting) or play with you from another account (Duo Boosting).

  • Where can I find the boosters' list?

    The booster list can be accessed here.

  • How to become familiar with the main functionalities of the service?

    This article covers the following matters; Direct chat with the booster/coach, pause the service, game schedules, reporting, and request a new booster/ Coach.

  • How to request the particular Booster/Coach

    In the article below, you will find information about requesting the booster/coach.

  • I am the customer; these are three ultimate hints for You

    In the article below, you can find the information about following the status of the booster/coach, as well as obeying the eb24 summoner code and taking advantage of the poking functionality.

  • How can I fill in the account credentials?

    After the payment, you will be redirected to the summary page, where you will be requested to provide the relevant information.

  • How can I edit the account credentials?

    Go to your dashboard. On the profile, you will be able to update the account credentials.

  • Can I pause the service?

    You can pause the service by using the "pause boost" functionality. Once you pause the boost, the assigned booster will be updated about the new status.

  • Can I request a new booster?

    Eloboost24 offers the functionality to request a new booster. You can do that by accessing your profile in the Boosting section. You can request a new booster when:

    - You are not satisfied with the Booster's performance

    - Your game schedule doesn't meet

    - Booster has been inactive for a long time

  • Can I report the booster?

    Eloboost24 offers the functionality to report the booster. You can do that by accessing your profile in the Boosting section. Make sure to select the type of infringement and describe the booster's behavior.

  • Can I tip the Booster?

    If you want to tip the Booster, you can do that by accessing this link.

    The tip button can also be found on your dashboard.

  • I have a limited schedule. Can I purchase the service?

    Yes, you can. As for duo boosting, we don't have a specific schedule that neither you nor the booster needs to follow. Instead, you will have scheduled the functionality allowing you to select the time according to your availability. The selected hours will be displayed on the booster's dashboard.

  • Can I request a refund?

    Yes, you can request a refund. According to the legal jargon, you can claim it 72 hours after the purchase, assuming the booster was not assigned or if the service has not been started yet.

    More information can be found here.

  • How to submit the refund?

    Please submit the refund by opening a ticket on Discord or through the live chat on the website.

  • How can I review the booster?

    After your service is completed, you will receive an email asking you to leave a review.

  • What happens after I submit the order?

    Once you complete the payment, the order will automatically appear on your dashboard. Log in to the dashboard to manage your service.

  • I've purchased a service; however, I didn't receive the email and the order is not on my dashboard. What should I do?

    In the vast majority of cases, the payment is still being reviewed by the payment provider. Once we receive the money, your order will be automatically created. If your order hasn't appeared within 48 hours, we advise you to open a ticket or contact our representative through the live chat on the website.

  • How long does it get to assign the booster?

    The process can take from a few minutes to a few days. The easier orders get assigned quickly while the other services require a Specific booster. If you are concerned about your order, we advise you to open a ticket or contact our representative through the live chat on the website.

  • Can I have two orders at the same time?

    You can purchase multiple orders.

  • I've purchased a boosting service, and the booster dropped to a lower tier. What should I do?

    If you've purchased a division/league boosting service, the booster will be obliged to reach the final destination. If that's the win boosting, we will perform the services based on the order specification.

  • Can I message my booster on discord or any other platform?

    Unfortunately, it is prohibited to message the boosters externally. On the website, you will be able to chat with your booster.

  • Can I get more details about the Win Boosting service?

    The win boosting service allows you to purchase a certain number of wins. Each loss will be counted as an extra win. Beyond the general rule, there are some exceptions:

    - we don't count the losses in the promotion games if the booster completes the series successfully;

    - if the booster advances to a higher division (above Platinum IV), we reserve the right to convert the service to credit on the website.

  • Can I get more information about the Placement Matches?

    We guarantee an 80%-win rate to all divisions up to Platinum, while in Diamond+ and Unranked, we ensure a 70%-win rate.

    If the booster performs the placement matches with a lower win ratio, we will compensate you with the same amount of losses the booster had as win-boosting games.

    The compensation cannot exceed one full division unless the booster's win rate is below 50%.

3) Coaching

  • The role of Coach. Who is a Elite Coach?

    A coach is a skilled player that will coach you during a coaching session. We distinguish two types of Coaches; Regular & Elite.

    A Regular EB24 Coach is a skilled player with good experience in Coaching. An Elite Coach is a person with broad experience in Coaching (at least 100 hours of Coaching). Most Elite Coaches have pro-scene experience.

  • Where can I find the coaches' list?

    The coaches list can be accessed here.

  • Regular and Elite Coach, what's the difference?

    A Regular EB24 Coach is a skilled player with good experience in Coaching. Elite Coach is a person with wide experience in Coaching. Most Elite Coaches have pro-scene experience.

  • How can I purchase a coaching service?

    In the article, we prepared a short description explaining how to purchase a boosting/coaching service.

  • How to become familiar with the main functionalities of the service?

    The article covers the following concerns; direct chat with the booster/coach, ability to pause the service, game schedules, reporting booster/coach, and requesting a new booster coach.

  • How to request the particular Booster/Coach?

    In this article, you will find information about how to request the booster/coach.

  • Three ultimate hints for You

    In this article, you can find the information about the following status of the booster/coach, as well as obeying the eb24 summoner code and taking advantage of the poking functionality.

  • What kind of Coaching services do you offer?

    We provide Coaching sessions for League of Legends, TFT, and VALORANT.

  • Can I request a new Coach?

    Eloboost24 offers the functionality to request a new coach. You can do that by accessing your profile in the coaching section. You can request a new coach when:

    - You are not satisfied with the Coach's performance

    - Your game schedule doesn't meet

    - Coach is inactive for a long time

  • Can I report the coach?

    Eloboost24 offers the functionality to report the coach. You can do that by accessing your profile in the coaching section. Make sure to select the type of infringement and describe the coach's behavior.

  • Can I tip the Coach?

    If you want to tip the Coach, you can do that by accessing this link.

  • I have a limited schedule. Can I purchase the service?

    Yes, you can. As for coaching, we don't have a specific schedule that neither you nor the coach needs to follow. Instead, you will have scheduling functionality, which allows you to select the time according to your availability.

  • Can I request a refund?

    Yes, you can request a refund. According to the legal jargon, you can claim it 72 hours after the purchase, assuming the coach was not assigned or if the service hasn't started yet.

    More information can be found under this link.

  • How to submit the refund?

    Please submit the refund by opening a ticket on Discord or through the live chat on the website.

  • How can I review the coach?

    After your service is completed, you will receive an email asking you to leave a review.

  • What happens after I submit the order?

    Once you complete the payment, the order will automatically appear on your dashboard. Log in to the dashboard to manage your service.

  • I've purchased a service; however, I didn't receive the email and the order is not on my dashboard. What should I do?

    In the vast majority of cases, the payment is still being reviewed by the payment provider. Once we receive the money, your order will be automatically created. If your order hasn't appeared within 48 hours, we advise you to open a ticket or contact our representative through the live chat on the website.

  • How long does it get to assign the coach?

    The process can take from a few minutes to a few days. If you are concerned about your order, we advise you to open a ticket or contact our representative through the live chat on the website.

  • Can I have two orders at the same time?

    Yes, you can purchase multiple orders.

  • Can I message my coach on discord or any other platform?

    Unfortunately, it is prohibited to message the coach externally. On the website, you will be able to chat with your booster.

  • What should I do once the coaching session is completed?

    You should confirm the coaching service on your dashboard. To do that, please click on the "confirm that coaching is completed" button.

4) Account Selling

  • How to list an account on the EB24 Marketplace?

    In this article, we will explain how any user can list an account on the EB24 marketplace.

  • I don't want to share my primary email information with anyone. What can I do?

    You can create a new email and link your lol account to it.

  • What's the difference between regular and comfort sale?

    Regular sale: The seller adds the screenshots and details

    Comfort sale: We add the account information and screenshots within 48 hours after the offer approval. If you choose a comfort sale offer, you will be charged between 1 to 3,5 EUR for the service.

  • What type/s of accounts I can/can't sell on EB24?

    At the moment, we distinguish two types of accounts: LoL and TFT.
    You can sell:

    - Unranked/Ranked

    - Botted/Hand levelled (make sure to add the level up option in the selling account form)

    You can not sell:

    - Accounts above 290 EUR/USD

    - Hacked/stolen account

    - Accounts without email or phone number access

    - Banned accounts

    - Accounts with an inappropriate summoner name

  • Can I sell an account to EB24?

    We are not buying accounts from external sellers. If you would like to sell an account, you can list the account on the marketplace.

  • How much is the EB24 fee?

    Regular Seller:
    0 - 20 EUR/USD - 40%
    21 - 50 EUR/USD - 35%
    51 - 75 EUR/USD - 30%
    76-100 EUR/USD - 25%
    101-150 EUR/USD - 25%
    151-200 EUR/USD - 25%
    201 EUR/USD - 25%
    *the minimum applied fee is 4 EUR/USD

    Verified Seller:
    0 - 20 EUR/USD - 30%
    21 - 50 EUR/USD - 25%
    51 - 75 EUR/USD - 20%
    76-100 EUR/USD - 20%
    101-150 EUR/USD - 20%
    151-200 EUR/USD - 20%
    201 EUR/USD - 20%
    *the minimum applied fee is 4 EUR/USD

    We apply the selling fee to the nominal price (set by you).

    For example, if you want to sell an account for 200 EUR, we'll add the fee and publish the account for 250 EUR. Once the account gets sold, you receive 200 EUR.

  • What are the available withdrawal options?

    You can receive the money via Bank transfer, Skrill, Webmoney, Payoneer, or PayPal (requires prior approval).

  • How often does EB24 distribute marketplace payments?

    We distribute marketplace payments regularly on Thursday.
    After we sell your account, the money will be on the frozen balance for seven days. Afterward, you need to wait until we distribute payments. The payments are distributed every week, on Thursday.

  • How do I know if my account was posted successfully?

    After we approve your account, you will receive an email. The account will be listed on the marketplace.

    We will review the offer within a few to a maximum of 48 hours.

  • How can I edit or remove my offer?

    If you want to modify the offer, you can do it here.

  • I want to sell my account faster. What should I do?

    A few hints to prepare an attractive offer:

    - set a competitive price

    - upload the images with all details

    - describe the account in detail

    You can set a competitive price by comparing your account with similar offers on the marketplace.

  • What is the bulk option?

    It's an option allowing sellers to list similar accounts in bulk. You can do it as long as the accounts have the same details.

  • Can I use my account after I put it on sale?

    We do not recommend using the account after you decide to put the account on sale. If you want to use the account, we recommend playing only to maintain the rank. Worth mentioning: If the rank of the account is different, you have to update the offer.

  • How to become a verified seller?

    To become a verified seller, you need to sell 25x accounts above 30 EUR/USD or 35x accounts above 15 EUR/USD with no issues.

    Use the form to apply. You will get an update via email within eight days.

5) Account Buying

  • How long does it take to receive the account, and where to receive it?

    After you complete the payment, you will receive the account credentials on the dashboard, along with the information on the email.

  • Can I change my email, password, and phone number? If yes, when can I do that?

    Yes, you can. We encourage customers to change account details immediately after the purchase.

  • I bought an account, but there's something wrong. What should I do?

    If the issue hasn't been solved within 48 hours after the purchase, we advise you to contact us via live chat on the website or discord.

  • How does the warranty work?

    The warranty system is interconnected with the type of sellers. At Eloboost24, we provide three types of warranties:

    Basic warranty - warranty granted after purchasing from a regular seller. The warranty covers your purchase for seven days.

    Extended warranty - refers to the cases when you purchase an account from a verified seller or an eb24 account. The warranty covers your purchase for fourteen days.

    EB24 Warranty - can be applied to cases when you select the extra paid protection (20% charge). As the name says, the EB24 warranty expands the scope and period of the warranty to indefinite, not limited by time.

    In the article, you can find information about internal policies, possible risks, warranty scope, and different case studies.

  • What's the difference between a botted and a hand leveled account?

    At Eloboost24, we distinguish two types of accounts:

    Botted account - account leveled by the botting software.
    Handmade account - account leveled by a player.

    Botted accounts are cheaper; however, the risk of getting banned is higher.

  • What should I do to secure my account and reduce the risks?

    Whenever you decide to trade your account, you must remember this process has some risks. As safety measures are a top priority, we prepared a few hints to protect your account;

    - change the email and password of the account

    - avoid sharing account credentials with anyone

    - don't submit tickets in the Riot system

    - avoid being reported in the games

6) Payment methods & issues

  • I want to pay for the services. Which payment provider could you recommend?

    Credit cards:
    In case you want to pay with a credit card such as MasterCard, Maestro or Visa, we recommend using Stripe. For Amex, choose TrustPay. There is also PayOp, which allows paying with Union Pay.

    Bank transfers:

    Below, you can find the most common methods:
    Ideal (Netherlands), Giropay (Germany), Bancontact (Belgium), Rapid transfers (available in EEA countries), Trustly (EEA countries), Klarna, Sofort (EEA countries), and Poli banking (Australia & New Zealand).

    Cryptocurrencies:
    If you want to pay with crypto, we recommend using Coinbase, as this is the company that aggregates the most important cryptocurrencies.

  • I've paid through Sofort/Klarna. Unfortunately, the order didn't appear on the dashboard. What should I do?

    Most of the payments through Klarna/Sofort can be delayed. The problem is connected with the verification by the processing bank. Unfortunately, the bank requires more time to verify the payment. Normally, the payments are usually confirmed within 24 - 72 hours. You don't have to perform any actions as the order will be automatically added to your dashboard.

  • I've paid through Trustly. Unfortunately, the order didn't appear on the dashboard. What should I do

    The issue may apply if you make a payment during the weekend or outside the working hours of the processing bank. If that's the case, your order will appear on the dashboard automatically (most likely in the next working days).

  • I've paid for the services, but my order is not on the dashboard.

    This issue can apply if the processing bank has rejected the payment. If that's the case, the charge on your credit card will be released.