Help Centre · Customers

Track your order

Orders and Support

Track your order

Follow boost and marketplace order progress.

Order dashboard

Open your dashboard to see active, completed, and disputed orders. Each order shows its status, the assigned booster or seller, and the actions available to you: chat, pause, change booster, poke, tip, and Report a Problem.

Progress updates

Most boost orders are completed within a few days, and you receive progress updates throughout the process. Messages from EB24 Bot in the order chat are system notifications with updates, safety tips, and order-related information.

For Swift Pass orders

Your playtime is tracked live from the moment you start playing with the booster. The last game can continue even if the timer runs out. After each session, a confirmation popup asks you to enter the number of games and wins/losses played, per booster if you used more than one.