Disputes as a contractor
Respond when a customer opens a dispute.
Your obligations
If a customer opens a dispute, you are obligated to cooperate fully with our support team and follow the provided guidelines to resolve the issue promptly. Submit your evidence quickly: chat logs, screenshots, rank progression, or delivery proof. Ignoring a dispute defaults the outcome in the customer's favour.
Sellers: warranty cases
During the warranty period (7 days Basic, 14 days Extended), you must help resolve account issues such as invalid credentials or lockouts. If a sold account is reclaimed or found to be compromised, regardless of the time elapsed since the sale, your earnings for that transaction may be deducted.
Boosters: incomplete orders
When an order cannot be completed, progress and regress payments apply. VIP Boosters receive the order rate for both; Regular Boosters receive a slightly reduced rate for progress and a slightly increased one for regress. If you are not responsible for the issue, progress is paid at the full order rate.