Refunds & Cancellation Policy

Eloboost24 operates as a digital marketplace facilitating transactions between customers and professional gaming service providers worldwide.

All products and services are delivered electronically, including game accounts, in-game items, currencies, boosting, coaching, GG Girls, and Pro Gaming services.

This policy explains when refunds, replacements, credits, or other compensation may be available for purchases made through our platform.

You may be eligible for a full or partial refund in these situations:

• Pre-service cancellations – Full refund if cancelled before work begins

• Warranty failures – Account locked during warranty period

• Non-delivery – Product/service not received as promised

• Material discrepancy – Delivered item differs from listing description

• Provider failure – Service not completed as agreed

• Dispute resolution – Formal dispute resolved in your favor

To ensure fair pricing for all customers:

• Wallet Credit (Recommended): The approved refund amount is credited to your Eloboost24 wallet, typically immediately once issued, and can be used to purchase another product or service on our website.

• Original Payment Method Refund: Exceptional refunds to the original payment method are subject to a 10% administration fee calculated on the total order amount. This fee covers processing costs and handling expenses associated with the refund. Additional payment-provider fees may apply, as outlined in our Terms of Service.

Approved refunds are typically processed within 5–10 business days. Additional time may be required for your bank or payment provider to return the funds to your account.

Refund conditions and applicable fees are governed by Section 14 of our Terms of Service.

Refund requests may be denied when:

• Service was already partially or fully completed

• Issue was clearly disclosed in the original listing

• Customer modified the account after delivery

• Warranty period has expired

• Customer failed to follow security instructions

• Issue resulted from customer's own actions

• Issue not reported within the 7-day window (unless covered by warranty)

• No verifiable issue found with the account/product, and it was delivered as described

• Customer filed a chargeback or payment dispute without first contacting our support team

1. Contact Support via:

   • Live Chat (available on website)

   • Discord (Join our server)

   • Email at support@eloboost24.eu

2. Provide:

   • Order number

   • Detailed reason for refund

   • Any relevant evidence (screenshots, messages, etc.)

3. Review Process:

   • Our team evaluates within 48 hours

   • May request additional information

   • Escalated to dispute process if needed

Refunds return to your original payment method or to your Eloboost24 wallet depending on the case. Wallet credit is instant and usable on your next order; bank reversals take longer due to processor timelines.

• Digital products are delivered instantly – verify your purchase promptly

• Account security is your responsibility – follow seller instructions

• Review listings carefully before purchasing

• Report issues immediately – don't wait until warranty expires

• Filing a chargeback instead of contacting support first may result in account suspension and loss of warranty coverage see our Terms of Service for details

• Terms of Service

• Warranty Information

• Dispute Resolution

Live Chat: Available on our website
Discord: Connect with us
Email: support@eloboost24.eu