Disputes

Try to resolve the issue directly with the seller or booster through the order chat first. Most problems, such as missing details or delayed delivery, are solved fastest this way.

If the problem persists, use the Report a Problem option on your order page. Select the specific reason for your dispute (incorrect login credentials, account not as described, and so on) and provide additional details. You can report as soon as you notice the problem; there is no waiting period. If the seller does not solve it, you can send the dispute to the EB24 team for review after 12 hours for incorrect login or email details and late delivery, or after 24 hours for other reasons. A late account order does not need a dispute: once the deadline passes, use Cancel and refund on the order page. If nobody acts, we cancel the order and refund you automatically after twice the delivery time.

Our support team reviews the issue and contacts you with a proposed resolution. This may include a replacement account, credit on the website, or another solution tailored to the case. If no agreement is reached between you and the other party, EB24 steps in as an arbitrator to ensure a fair outcome.

如果卖家在 12 小时 内没有回复纠纷，或者纠纷在发起后 24 小时 仍未解决，EB24 会自动介入。 如果卖家已回复但问题仍未解决，你可以在发起 12 小时 后，自行在订单页面升级该纠纷，适用原因：登录信息不正确, 邮箱信息不正确, 发货时间比承诺的更久。 出于其他任何原因，将适用自动介入的期限。