Checkout takes the buyer payment and EB24 holds it until the order closes. You hand over the coin, the buyer confirms receipt, and the amount moves to your balance. Payment is never something you request after the gold is gone.
Meet in a guarded town
Carried gold can be looted on death. Choose a guarded town near a bank and withdraw only the amount the buyer ordered.
Keep the deal in the order chat
Agree the town, time and character name there. Talks moved elsewhere lose the held payment and the record support would check.
Capture the trade
Take a screenshot showing the coin amount changing hands. In a dispute about quantity, that image usually settles it.
Star Vault sets the rules
Star Vault terms do not allow gold to be sold for real money, and that applies on every site. EB24 protects the parties from each other, not from those terms.
Commission and withdrawal rules are shared by every title and listed in the help centre. Each order also falls under the terms of service.