Disputes as a contractor

If a customer opens a dispute, you are obligated to cooperate fully with our support team and follow the provided guidelines to resolve the issue promptly. Submit your evidence quickly: chat logs, screenshots, rank progression, or delivery proof. Ignoring a dispute defaults the outcome in the customer's favour.

Reply to the buyer in the order chat within 12 hours of a dispute opening. Without a reply, the dispute goes to EB24 for review. After you reply, you have 24 hours from the opening of the dispute to resolve it: mark it as solved or refund the buyer. A dispute still open after that also goes to EB24.

A dispute can lead to a warning or a strike when our team finds the problem was on your side, for example no reply to the buyer in time, login details that did not work or an order that did not match the listing. See Account standing for what each step changes and how to appeal.

During the warranty period (7 days Basic, 14 days Extended), you must help resolve account issues such as invalid credentials or lockouts. If a sold account is reclaimed or found to be compromised, regardless of the time elapsed since the sale, your earnings for that transaction may be deducted.

When an order cannot be completed, progress and regress payments apply. VIP Boosters receive the order rate for both; Regular Boosters receive a slightly reduced rate for progress and a slightly increased one for regress. If you are not responsible for the issue, progress is paid at the full order rate.