Language
  • eloboost24.eu
  • eloboost24.eu
  • eloboost24.eu

Terms Of Service

The General Terms and Conditions of Sale of the website, under the domain https://www.eloboost24.eu (hereinafter referred to “Eloboost24”), specify terms of use of the Website by the Users & Selling Users.

General Terms and Conditions of Sale of the Eloboost24.eu website

I. The General Terms and Conditions of Sale of the website, under the domain https://www.eloboost24.eu (hereinafter referred to “Eloboost24”), specify terms of use of the Website by the Users & Selling Users.

The administrator of the Website (“The Website provider”) is:

Eloboost24 Group LTD
Unit 4e Enterprise Court, Farfield Park
S63 5DB - Rotherham
United Kingdom

The e-mail of the service provider is: [email protected]

Any proclamations of intent between the Users, Selling Users and the Service Provider will be announced in electronic form, which means sending and delivering an e-mail to the e-mail address provided in the registration form.

II. Eloboost24 possesses and operates on the Website designed for buying digital services, such as: Boosting & Coaching in a game called League of Legends (hereinafter referred to “LOL”), as well as Selling accounts of the game (LOL) offered by the Service & Selling Users on this website or any sub domains.

III. The Website is an online shop as well as an online platform where users might comprise transactions between them.

IV. Eloboost24 does not purchase any digital content, as well as LOL accounts, from the Sellers or Selling Users and does not re-sell them to Users.

V. Eloboost24.eu does not provide Boosting services automatically. The service is performed by people that have a lot of knowledge and experience in the game. Those people are called boosters. The service is based on reaching the desired division/rank that the customer paid to reach. Eloboost24 provides Elo Boosting service on all servers which are: North America, Europe West, Europe East&Nordic, Brazil, Latin America, Russia, Turkey and Oceania.

VI. Eloboost24 does not provide Coaching services automatically. The service is performed by players that teach the customer how to play a specific lane and/or champion in League of Legends. These players are the coaches. Eloboost24 provides Coaching service on all servers which are: North America, Europe West, Europe East&Nordic, Brazil, Latin America, Russia, Turkey and Oceania.

Definitions:

Account - an account for the user on the website, when activated the user has full capability and functionality of the service offered on the website.

Digital services - non physical services, created on the basis User individual choice or decision. Eloboost24.eu offers 2 different types of digital services: Boosting & Coaching.

Solo Boosting Services - it is a type of digital services, where the booster will log into your account after you give us the info, and will start performing an elo boost to your desired division.

Duo Boosting Services - it is type of digital services, where the Customer will play on his/her own account and booster will play with him/her until they reach desired division.

Digital goods - non physical goods, created on the basis User individual choice or decision. Eloboost24.eu offers the following types of digital goods: Selling accounts in game (LOL).

Partnership Program - a partnership program, which allow users to search for persons that purchase services offered through the website and to receive benefits from the sale which is made by the partner.

Loyalty Program - a loyalty system, which allows users to receive additional discounts by spending Eloboost24 Points (EB24P). By spending EB24P users can gain up to 4% of additional discount

Eloboost24 Points (EB24P) - (hereinafter referred to “EB24P”), is a unit in loyalty program, one EB24P is an equivalent of 1EUR/USD spend for services on the website.

Eloboost24 Gift Box - a system based on gift card ideas where you can pay an amount of money in return for receiving a unique code that is worth the same amount of that money. Then you can use that code(gift box) in order to purchase a service for the money you have on your balance.

Users - any person who can buy products directly from the Eloboost24 or Selling User by using full functionality of the Service Provider.

Guest account - an account created by the Service Provider, which belongs to the customer, who expressed tacit consent to create an account on the website by the Service Provider.

Seller - an entrepreneur, who sells digital content, including the digital services and goods such as: Boosting, Coaching, Selling Account, to users via website system. The seller may also purchase products from other Selling Users via the website,

Selling Users - a physical person, who is not an entrepreneur, selling via the website system and being the owner of League of Legends accounts.

Subscriber - any person who can sign in to Eloboost24 newsletter.

Service Provider - Eloboost24 Group LTD which has a registered office in Rotherham, Unit 4e Enterprise Court, Farfield Park, S63 5DB - United Kingdom.

Website - site which is available under the link https://www.eloboost24.eu. No other website has a direct connection with EloBoost24.

Elo Boosting / MMR Boosting - is a virtual service based on the subject of which is acquired to the Customer’s order virtual levels (ranks) in the online game League of Legends. The essential of the service is based on reaching desired division/rank that the customer paid for. The service is performed by people that have a lot of knowledge and experience in the game. Those people are called boosters. Eloboost24 provides this service on all servers which are: North America, Europe West, Europe East&Nordic, Brazil, Latin America, Russia, Turkey and Oceania.

Booster - a person who delivers a virtual service based on the subject of which is acquired to the Customer’s order virtual levels (ranks) in the online game League of Legends

Coaching - is a virtual service based on the subject where the high skilled player teaches customers how to play a game called LOL. The service is performed by the best players of the company so the customer is provided with the most helpful information and get the best results in every session. These players are the coaches. Eloboost24 provides this service on all servers which are: North America, Europe West, Europe East&Nordic, Brazil, Latin America, Russia, Turkey and Oceania.

Coach - a person who delivers a virtual service based on the subject where the high skilled player teaches customers how to play a game called LOL.

Selling Account Marketplace - (hereinafter referred as “Selling Account”), is a virtual good, based on the subject where Service Provider & Selling Users can sell LOL Accounts. We provide sell of LOL accounts on all servers (North America, Europe West, Europe East & Nordic, Brazil, Latin America, Russia, Turkey & Oceania). Eloboost24 does not own all League of Legends accounts. Eloboost24 owns only the accounts with the displayed Eloboost24 name on it. The rest of the accounts are provided by other Selling Users - Eloboost24 provide only the system with full functionality.

1. Applicability and Acceptance of the Terms and Conditions Sale of the website

1.1 The User and the Seller hereby agree to and accept these Terms and Conditions and the Privacy Policy.

1.2 Users that unable to express a legally binding agreement with Eloboost24 and those which are prohibited from using Services, due to country regulations or regional regulations are asked to refrain from using the Service. The user who makes a purchase on the website confirms that he or she is at least eighteen (18) years old, or reached another age, which will allow him to express legally binding agreements. If the user act for and on behalf of a third part person, every asserts that he's authorized to conduct legally binding agreements for and on behalf of such person.

1.3 Eloboost24 reserves the right to make any changes and modifications to the General Terms and Conditions Sale, including adding new regulations and deleting previous one, which can be done through promulgation on the Terms and Conditions on the website. New regulations and modifications to the General Terms and Conditions will come to the effect automatically 3 days after their promulgation of the website. It is the sole responsibility of the aforementioned to pay close attention to any alterations, changes, removals or additions to the clauses and rules written in the terms and conditions. By purchasing any service that Eloboost24, offers on eloboost24.eu or outside of it, you are automatically agreeing to the terms and conditions as a whole.

1.4 Meanwhile, using any services or contacting Eloboost24, the User, the Seller, the Booster, the Coach communicates with Eloboost24 electronically. Eloboost24 communicates with the mentioned parties by e-mail or by live chat on the website, as well as different distributors through their communication channels.

2. Intellectual property, Copyright to the Website

2.1 Content, texts, photographs, designs, logos, images, software, source code, and in general any existing intellectual creation of the site, and the whole site as a multimedia artistic work, are fully protected by copyright legislation concerning intellectual property and belongs to the Service Provider.

2.2 The contents included in the aforementioned website may not be reproduced in full or in part, nor transmitted or recorded by any information retrieval system, under any support or media unless the Entity has granted its prior authorization in writing.

2.3 The user does not gain from the agreement between the Service Provider and User, nor User and Selling User, any rights to the website then guaranteed him in the General Terms and Condition of Sale.

2.4 The Website is provided to the User only through the availability of using it through the Web site https://eloboost24.eu

2.5 Eloboost24 claims that is in no way affiliated with, associated with, endorsed by Riot Games Inc.

2.6 Eloboost24 claims no ownership of Riot Games’ or any affiliates’ intellectual property. All copyrights and trademarks are property of their respective owners.

3. Registration form, User account, Selling User account, Guest Account

3.1 In order to set up his/her account, the User is obliged to register by filling in the registration form available on the Site. During that process, the User is obligated to provide his or her username, e-mail address and optional information such as: his/her Skype ID, Discord ID and Country. Before the Registration, the user has an ability and availability to become familiar with service descriptions, the General Terms and Conditions of Sale and Privacy Policy.

3.2 If any User will choose the option to buy a Service as a Guest, without a registration, he or she express tacit consent to create an account on the website by the Service Provider.

3.3 The Following Account will be created automatically, by the Service Provider, and then delivered through electronic form to the customer, on the e-mail address provided by him or her during the process of purchase.

3.4 If the User wants to sell products through the website, he or she will be obligated to fill additional information located on his profile. The User will be obligated to provide the following details in “Edit Profile”: his or her current name and surname, select his or her withdrawal method and provide correct withdrawal information. Eloboost24 is not responsible for any damages or losses, if the Selling User will provide false or incorrect information.

3.5 Eloboost24 reserves the right to terminate or suspend User’s account. If a User’s account will be suspended or removed and any balance that remain on the account, Eloboost24 can freeze or remove this balance due to breaching General Terms and Conditions of Sale of the Service Provider. More information about possible breach of General Terms and Conditions of Sale will be found at the points 17, 17.1 and 17.2. Eloboost24 reserves the right to terminate or suspend User’s account if the User creates situations that might be reflected as possible of violation of the company interest’s.

4. Using the Website

4.1 You do not have to register to use the Website. Meanwhile, using the Website you can reach out and check the following sections: Homepage, Boosting, Coaching, Selling Accounts, Demo, Boosters, Blog, Reviews, Job, Gallery, Loyalty Program, Partnership Program, Terms of Service, Privacy Policy, Frequently Asked Questions. Before the Registration, you have the availability to become familiar with the content of the website, such as: description of products (digital services and goods), description and information about the Service and Service Provider. The Service Provider reserves the right to make any changes and modifications to the Conditions Sale, including adding new descriptions, changing the existing one and deleting previous one, which can be done through promulgation on the specific parts on the website.

4.2 New description and information will come to effect automatically after the promulgation on the Website.

4.3 The Service Providers reserves the right to carry on promotions and discounts. The rules of such promotions and discounts will be available on the Website every time: https://eloboost24.eu. Such rules may be changed every time, this shall be on at the sole of the Service Provider’s discretion, such amendment is not amendment of the Terms of Use.

4.4 The Service Provider may send to the registered User, independently of the fact of expressing above mentioned consent, non constituting commercial information or marketing materials, necessary for using the Website by this User, executing provisions of law or the Terms of Use or necessity to fulfilling obligations stemming from provision of law or Terms of Use, as well as information about new features of the Website.

4.5 The Service Provider reserves the right to carry on special discounts pricing for specific customers. The special price is created exclusively by our management, which is not listed on the website. Then, it's delivered a link directing the customer to the special pricing formula. These Services will be listed as a “Sub-charge”.

4.6 The User may declare hereby consent to receive commercial messages (hereinafter refer to “newsletter messages”) from the Service Provider. The consent might be declared at any time before or after the Registration. The consent might be revoked at any time by electronic message or by clicking on the “Unsubscribe” link at the end of the commercial information.

4.7 The User is obligated to use the Website on his behalf and do not allow the usage of his Account to other persons. The login and password need to be adequately protected from access by others. The Account is non-transferable and cannot be inherited. It is prohibited to have more than one Account.

4.8 The User can log into the Website by using the correct account credentials such as: login (name) and password.

4.9 The User can retrieve his account credentials, after a successful verification of the system on the Website.

5. Compliance with the game rules

5.1 When registering, the user declares himself entitled to conclude, execute, square and settle the Agreement through which he orders the Service, which means that it is consistent with the Game Rules or has been granted by the owner of the Game or other authorized entity giving permission to the individual to conclude, execute, square and settle such Agreement. Otherwise, the User is obliged to stop using the Website immediately and cease the Agreement and if he is on the registering step, he cannot register on the Website.

5.2 The Service Provider declares that the Website is not available to individuals who are not entitled to conclude, execute, square and settle the Agreement. The individual who is solely liable for fulfillment of the conditions referred to in paragraph 1 is the user.

5.3 The Service Provider doesn't need verification, whether the User is entitled to conclude, execute, square and settle the Agreement through which he orders the Service.

5.4 If you fail to comply or failed to comply with any of the conditions set out in paragraph 1, the Service Provider may terminate the Agreement with immediate effect for reasons attributable to you. The Service Provider may at the same time declare all Agreements concluded, executed, squared or settled (or being concluded, executed, squared, settled) by you null and void. Any claims resulted from Agreements which are declared null and void, the Users will settle themselves. The Fees for Agreements which were declared null and void, will not be returned.

6. Purchases on the Website

6.1 The Customer can purchase Virtual Services (Boosting & Coaching) and Virtual Goods (Selling Account) through the website. The customer needs to accept the General Terms and Conditions of the eloboost24.eu website before the purchase.

6.2 The Customer can purchase products listed above as a User (Registered member of the website - before he makes a purchase) or as a Guest (not Registered Member on the website - before he makes a purchase).

6.3 If the Customer purchases the product as a Guest, the Following Account will be created automatically by the Service Provider, and then will be delivered through electronic form to the customer, on the e-mail address provided by him or her during the process of purchase.

6.4 The Customers are the persons, who want to purchase the following services and goods: acquisitions of levels in a virtual game called  League of Legends, coaching in a game called League of Legends  and accounts of the game  League of Legends. The customer issue the product by uploading it on the Website. The execution of the listed services and goods is made on the basis agreement between User and the Service Provider.

6.5 After the purchase of the Service, the Customer is obligated to provide a sufficient amount of information.
6.5.1 If the Customer purchases a Solo Boosting Services, he or she needs to provide the following information: Login, Password, Summoner name. The Customer may additionally add “Customer Description”, this part is only optional.
6.5.2 If the Customer purchases a Duo Boosting Services or Coaching, he or she needs to provide the following information: Summoner name. The Customer may additionally add “Customer Description”, this part is only optional.
6.5.3 If the Customer purchases a Gift Box Service, he's not obligated to provide any information. After the purchase, the Customer will receive in return a unique coupon code that is worth the same amount of money that he paid for.
6.5.4 If the Customer purchases a League of Legends account, he’s not obligated to provide any information. After the purchase, the Customer will receive in return the account credentials of the newly purchased account on the website.
6.5.5 After the purchase of a Service, the Customer can optimally select his specific Booster/Coach. If the Booster/Coach won’t accept or will decline the offer within 3 hours, Boost/Coaching will go back to the dashboard.

6.6 After the purchase of a Service, the Customer gains access to specific areas on his Profile, where he can customize the Service (update account credentials, pause the service, check the progress of the Boost, Schedule with his Booster/Coach, direct chat with his Booster/Coach).

6.7 After the purchase of a Virtual Good (Selling Accounts), the customer is not obligated to provide any additional information. The Customer will gain access to specific area on his Profile, where he will receive the account credentials of the purchased products.

7. Order Process, Customer, Service Provider and Selling User Obligations, Service Rights

7.1 The agreement between the customer and Service Provider is valid until the Virtual Service (Boosting/Coaching) is delivered or Virtual Good (Selling Account) is transferred to the new owner.
7.1.1 If the customer purchased a Division Boosting, the agreement is valid until the desired division is delivered by the Service Provider.
7.1.2 If the customer purchased a certain amount of wins (Win Boosting), the agreement is until the certain amount of wins will be provided.
7.1.3 If the customer purchased a Placement Matches Service, the agreement is valid until the purchased amount of games will be provided.
7.1.4 If the customer purchased a Champion Mastery Boost, the agreement is valid until the purchased level of Champion Mastery will be provided. 7.1.5 If the customer purchased a Coaching session, the agreement is valid until the purchased amount of hours will be provided.
7.1.6 If the customer purchased a LOL account, the agreement is valid until the account will be transferred to the customer.

7.2 The agreement between the Customer and Service Provider, may be terminated by The Service Provider, if the customer doesn't provide any actions by 120 days, such as: not providing sufficient information mentioned in points 6.5, 6.51, 6.52, 6.53, 6.54., not contacting with The Booster/Coach/Selling User for 120 days or more, pausing the Boost/Coaching for 120 days or more, not logging into his profile for 120 days or more.
7.2.1 The agreement between the Customer and Service Provider, may be terminated by The Service Provider, if the Customer's breach the following General Terms and Conditions of Sale of the Eloboost24.eu website.
7.2.2 If the Service Provider terminates the agreement, unused credit will be deducted as an administration fee.

7.3 You, the customer, accept that if you buy Win Boosting Service, you agree that you buy certain amount of wins. If you buy "x" amount of wins, any lost game will count as + 1 to this amount and any game won will count as - 1 to this amount.
7.3.1 This general rule has some exceptions:
- if the booster loses a game in promo, it doesn't count as +1 until he finishes the promotion.
- if the booster loses a game while having 0LP, it doesn't count as +1 unless he gets demoted.
7.3.2 The price and the number of wins will vary if the customer purchases an "x" amount of games and if during the service, he reaches a higher division, we will have to adjust the pricing to that division.

7.4 You, the customer, accept that if your League Points (hereinafter referred to LP) gain is below 13 lp per win in any division, you either have to pay an extra amount of money determined by the boosting calculator, or we will convert your order into a Win Boosting Service following the per win calculator on our site. For example, if you bought the service from Bronze IV to Bronze II and your account gains below 13 LP per win in Bronze division IV or III, you have the choice to convert to a Win Boosting Service or to pay an extra amount of money
7.4.1 You, the customer, accept that if your KDA is below 1.6 in any Duo Boosting Services we reserve the right to convert your order into Solo Boosting Services following the price of your order.

7.5 You, the customer, accept that if you play any ranked games in the selected type of queue you bought during the service, you will be obligated to pay the difference if your LP is lower than the amount of LP left by the Booster.
7.5.1 The Service Provider reserves the right to pause the Service if the customer lost LP and or gain below 13LP. The Service Provider will allow the service to continue, once the difference of money is calculated and paid.
7.5.2 If The customer declines to cover the difference in money, The Service Provider reserves the right to convert the Service, accordingly to the difference in money caused by the customer.
7.5.3 During a win boosting service, the customer is allowed to play any League of Legends' game mode.
7.5.4 During a division boosting service, the customer is allowed to play different game modes, excluding the game mode choose for the boosting service.

7.6 The Service Provider is obligated to provide a minimal of 70 % amount of wins during the full Placement Matches Service (10 matches), If the Service Provider provides a lower % amount of wins, the customer will receive 1 Boosting Division as a compensation for free.
7.6.1 This rule occurs only when the customer purchases a full Placement Matches package (10 games).
7.6.2 If the customer purchases a lower amount of Placement Match games and, if The Service Provider provides lower than 70% amount of wins, the customer will receive 3 Wins as a compensation for free. This rule occur only if customer purchased more than 4 placement matches.

7.7 If the customer purchases a LOL Account, he or she will be granted an additional buyer protection.
7.7.1 This warranty will take a specific amount of time, depending on who was the owner of the account. If the account was sold by the "Selling User" at the website, the customer will receive a 15 day warranty, which will be executed after the Customer or Service Provider confirms that the Buyer received the purchased product. If the customer purchases an account with the eloboost24 label, he will receive a 30 day warranty, which will be executed after the Customer or Service Provider confirms that the Buyer received the purchased product.
7.7.2 The Service Provider is not liable for the usage of the account after the protection period expires
7.7.3 If the customer loses access to the purchased LOL account without his fault and knowledge during the warranty period, The Service Provider will guarantee the Customer the same or a similar account within 7 days from the moment of notification of this event.

7.8 After the Virtual Service (Boosting) is provided by The Service Provider, The Customer will receive an electronic notification with a proof that the service was completed by the Service Provider.
7.8.1 The proof that the service was completed, will include an attached screenshot, confirming that the Service was completed.
7.8.2 After the Virtual Service (Coaching) is provided by The Service Provider, the customer will be obligated to confirm that he received the Service by clicking “I Confirm that my Coaching is Completed” on his personal Profile on the Website.
7.8.3 The Service Provider reserves the right to mark a Virtual Service (Coaching) as completed, if the customer doesn't follow the instruction from the point 7.8.2 and the service will be completed and no complaint will be filled.

7.9 After the Virtual Goods (LOL Account) is transferred to the customer by The Service Provider, the customer will be obligated to confirm that he received the Account by clicking “I Confirm that I received Account” on his personal Profile on the Website.
7.9.1 The Service Provider reserves the right to mark a Virtual Goods (LOL Account) as delivered, if The Customer doesn't follow the instruction from point 7.9 and the transaction will be completed and no complaint will be filled.

8. Additional Terms and Conditions of the Sales of Virtual Goods (League of Legends accounts), owned by Selling Users.

8.1 The Service Provider reserves the right to provide the sale of Virtual Goods (League of Legends accounts).

8.2 The Service Provider reserves the right to approve or disapprove requests of Virtual Good sales by the Selling User (League of Legends account).
8.2.1 The Service Provider will inform the Selling User about the approval or disapproval through the e-mail connected to his Selling profile.

8.3 The Service Provider reserves the right to approve or disapprove requests about editing information of the Virtual Good (League of Legends account) owned by the Selling User.
8.3.1 The Service Provider will inform the Selling User about the approval or disapproval through the e-mail connected to his Selling profile.

8.4 The Service provider reserves the right to input service fees on the account offered by the Selling Users on the website.
8.4.1 The Service provider will input service fees, the % may vary depending on the total price of the account. The minimum service fee will be set at 10%, the maximum service fee will be set at 50% of the price set by the Selling User.
8.4.2 The Service provider reserves the right to input a higher service fees on the account offered by the Selling Users on the Website.

8.5 The Service provider reserves the right to remove the Virtual Good (League of Legends account) at any time while on sale.

8.6 The Service provider reserves the right to freeze the amount of money paid to the Selling User (the same amount he wished to sell the account, excluding the addition fees) for 10 days, after the transaction is made.

8.7 The Selling User has the right to withdraw the money, after the freeze period expires.

8.8 You, the Selling User accept that if you claim the account back after the Virtual Good (League of Legends account) was transferred to its new owner (customer), you are in direct breach of eloboost24.eu's terms of use, and legally bound to either give the account back to the customer or pay back the same amount in addition to a fee determined by Eloboost24.eu, no less than 50 Euro and no more than three times the original amount if the order placed cost more than 50 Euro. Should you fail to abide by either option, you, the Selling User, accept full liability in a court of law as determined by the European Trade Laws.

8.9 You, the Selling User, accept that if you claim the account back after the Virtual Good (League of Legends account) was transferred to its new owner (customer), your bill will be sent to a debt collector agency and you also accept that you will have to pay the extra fees to cover both debt cllectors agency and any other unforeseen costs because of your charge back.

9. Refund and Charge back Policy in Boosting Services

9.1 You, the customer, accept that once you purchase a Virtual Service (Boosting) and your booster has been assigned or the Service has started, you are no longer eligible to receive a refund. If the service was not completed, you have the right to store your unused credit. The Service Provider cannot terminate your unused credit.

9.2 You, the customer, accept that if you open a claim after the order has gone through or the service has started or been completed, you are in direct breach of eloboost24.eu's terms of use, and legally bound to either close the claim or pay back the same amount in addition to a fee determined by Eloboost24.eu, no less than 50 Euro and no more than three times the original amount if the order placed cost more than 50 Euro. Should you fail to abide by either option, you, the customer, accept full liability in a court of law as determined by the European Trade Laws.

9.3 The customer is eligible to request a refund for Virtual Service (Boosting) within 48 hours after the purchase, this applies to situations where the Booster hasn't been assigned or the Service hasn't started. The customer can request a refund by submitting an inquiry in the contact form or contacting us through the live chat. The Service Provider is not responsible and won't proceed the refund if the customer did not filled out the obligations from points 6.5., 6.5.1, 6.5.2.
9.3.1 You, the customer, accept that if you request a refund, the administration fee on the amount of 25% of the total amount of the Service will be applied.
9.3.2 You, the customer, accept that if you request a refund, Service Provider will transfer the payment provider fee to your responsibility.
9.3.3 After the customer requests a refund, The Service Provider proceeds the following refund within 14 days after submitting the request.

9.4 The customer is eligible to request a refund for Virtual Service (Boosting) after 14 days from the date of the purchase, this applies to situations where the Booster hasn’t been assigned or the Service hasn't started that time. The customer can request a refund by submitting an inquiry in the contact form or contacting us through the live chat. The Service Provider is not responsible and won't proceed the refund if the customer did not filled out the obligations from points 6.5., 6.5.1, 6.5.2.
9.4.1 You, the customer, accept that if you request a refund, the administration fee won’t be applied.
9.4.2 You, the customer, accept that if you request a refund, the Service Provider will transfer the payment provider fee to your responsibility.
9.4.3 After the Customer will requests a refund, The Service Provider proceeds the following refund within 14 days after submitting the request.

9.5 In specific cases not listed above, The Service Provider reserves the right to proceed a refund or a partial refund. All those refunds will be an exclusive discretion of the site management.
9.5.1 You, The Customer, accept that in those specific cases, the administration fee on the amount 10% of the total amount of the Service will be applied.
9.5.2 You, The Customer, accept that In those specific cases, Service Provider will transfer the payment provider fee to your responsibility.
9.5.3 You, The Customer, accept that in those specific cases, The Service Provider proceeds the following refund within 14 days after submitting the request.

9.6 You, the customer, accept that if you claim a charge back of a payment for a service that has been completed, your bill will be sent to a debt collector agency and you also accept that you will have to pay the extra fees to cover both debt collectors agency and any other unforeseen costs because of your charge back.

10. Refund and Charge back Policy in Coaching Services

10.1 You, the customer, accept that once you purchase a Virtual Service (Coaching) and your coach has been assigned or the Service has started, you are no longer eligible to receive a refund. If the service was not completed, you have the right to store your unused credit. The Service Provider cannot terminate your unused credit.

10.2 You, the customer, accept that if you open a claim after the order has gone through or the service has started or been completed, you are in direct breach of eloboost24.eu's terms of use, and legally bound to either close the claim or pay back the same amount in addition to a fee determined by Eloboost24.eu, no less than 50 Euro and no more than three times the original amount if the order placed cost more than 50 Euro. Should you fail to abide by either option, you, the customer, accept full liability in a court of law as determined by the European Trade Laws.

10.3 The Customer is eligible to request a refund for Virtual Services (Coaching) within 48 hours after the purchase, this applies to situations where the Coach hasn't been assigned or the Service hasn't started. The Customer can request a refund by submitting an inquiry in the contact form or contacting us through the live chat. The Service Provider is not responsible and won't proceed the refund if the customer did not filled out the obligations from points 6.5., 6.5.1, 6.5.2.
10.3.1 You, the customer, accept that if you request a refund, the administration fee on the amount of 25% of the total amount of the Service will be applied.
10.3.2 You, the customer, accept that if you request a refund, the Service Provider will transfer the payment provider fee to your responsibility.
10.3.3 After the Customer requests a refund, the Service Provider proceeds the following refund within 14 days after submitting the request.

10.4 The customer is eligible to request a refund for Virtual Service (Coaching) after 14 days from the date of the purchase, this applies to situations where the Coach hasn’t been assigned or the Service hasn't started that time. The Customer can request a refund by submitting an inquiry in the contact form or contacting us through the live chat. The Service Provider is not responsible and won't proceed the refund if the customer did not filled out the obligations from points 6.5., 6.5.1, 6.5.2.
10.4.1 You, the customer, accept that if you request a refund, the administration fee won’t be applied.
10.4.2 You, the customer, accept that if you request a refund, the Service Provider will transfer the payment provider fee to your responsibility.
10.4.3 After the Customer requests a refund, the Service Provider proceeds the following refund within 14 days after submitting the request.

10.5 In specific cases not listed above, The Service Provider reserves the right to proceed a refund or a partial refund. All those refunds will be an exclusive discretion of the site management.
10.5.1 You, The Customer, accept that in those specific cases, the administration fee on the amount 10% of the total amount of the Service will be applied.
10.5.2 You, The Customer, accept that in those specific cases, Service Provider will transfer the payment provider fee to your responsibility.
10.5.3 You, The Customer, accept that In those specific cases, The Service Provider proceeds the following refund within 14 days after submitting the request.

10.6 You, the customer, accept that if you claim a charge back of a payment for a service that has been completed, your bill will be sent to a debt collector agency and you also accept that you will have to pay the extra fees to cover both debt collectors agency and any other unforeseen costs because of your charge back.

11. Refund and Charge back Policy in Selling Accounts Sales

11.1 You, the customer, accept that once you have purchased a Virtual Good (LOL account) and you received the account credentials of the purchased account, you are no longer eligible to receive a refund. If the service was not completed, you have the right to store your unused credit. The Service Provider cannot terminate your unused credit.

11.2 You, the customer, accept that if you open a claim after the order has gone through or the service has started or been completed, you are in direct breach of eloboost24.eu's terms of use, and legally bound to either close the claim or pay back the same amount in addition to a fee determined by Eloboost24.eu, no less than 100 Euro and no more than three times the original amount if the order placed cost more than 100 Euro. Should you fail to abide by either option, you, the customer, accept full liability in a court of law as determined by the European Trade Laws.

11.3 The customer is eligible to request a refund for a Virtual Good (LOL Account) within 48 hours after the purchase, this applies to situations where the Service Provider hasn't provided the account credentials of the purchased account. The Customer can issue a refund by submitting an inquiry in the contact form or contacting us through the live chat.
11.3.1 You, the customer, accept that if you request a refund, the administration fee on the amount of 25% of the total amount of the Service will be applied.
11.3.2 You, the customer, accept that if you request a refund, the Service Provider will transfer the payment provider fee to your responsibility.
11.3.3 After the Customer requests a refund, the Service Provider proceeds the following refund within 14 days after submitting the request.

11.4 The customer is eligible to request a refund for a Virtual Good (LOL Account) after 14 days from the date of the purchase, this applies to situations when the Service Provider hasn’t provided the account credentials. The Customer can issue a refund by submitting an inquiry in the contact form or contacting us through the live chat.
11.4.1 You, the customer, accept that if you request a refund, the administration fee won’t be applied.
11.4.2 You, the customer, accept that if you request a refund, the Service Provider will transfer the payment provider fee to your responsibility.
11.4.3 After the Customer requests a refund, The Service Provider proceeds the following refund within 14 days after submitting the request.

11.5 In specific cases not listed above, The Service Provider reserves the right to proceed a refund or a partial refund. All those refunds will be an exclusive discretion of the site management.
11.5.1 You, The Customer, accept that in those specific cases, the administration fee on the amount 10% of the total amount of the Service will be applied.
11.5.2 You, The Customer, accept that in those specific cases, the Service Provider will transfer the payment provider fee to your responsibility.
11.5.3 You, The Customer, accept that in those specific cases, the Service Provider proceeds the following refund within 14 days after submitting the request.

11.6 You, the customer, accept that if you claim a charge back of a payment for a good that has been completed, your bill will be sent to a debt collector agency and you also accept that you will have to pay the extra fees to cover both debt collectors agency and any other unforeseen costs because of your charge back.

12. Refund and Charge back Policy in Gift Box Services

12.1 You, the customer, accept that once you purchased a Gift Box service and received a unique coupon code, you will be no longer eligible to request the refund.

12.2 You, the customer, accept that if you open a claim after the order has gone through or the service has started or been completed, you are in direct breach of eloboost24.eu's terms of use, and legally bound to either close the claim or pay back the same amount in addition to a fee determined by Eloboost24.eu, no less than 50 Euro and no more than three times the original amount if the order placed cost more than 50 Euro. Should you fail to abide by either option, you, the customer, accept full liability in a court of law as determined by the European Trade Laws.

12.3 The customer is eligible to request a refund for a Virtual Service (Gift Box) within 48 hours after the purchase, this applies to situations when the Service Provider hasn't delivered the unique coupon code to the customer's e-mail. The customer can request a refund by submitting an inquiry in the contact form or contacting us through the live chat. The administration fee as well as payment provider fee won’t be applied or transferred on customer responsibility.

12.4 In specific cases not listed above, The Service Provider reserves the right to proceed a refund or a partial refund. All those refunds will be an exclusive discretion of the site management.
12.4.1 You, The Customer, accept that in those specific cases, the administration fee on the amount 10% of the total amount of the Service will be applied.
12.4.2 You, The Customer, accept that in those specific cases, the Service Provider will transfer the payment provider fee to your responsibility.
12.4.3 You, The Customer, accept that in those specific cases, the Service Provider proceeds the following refund within 14 days after submitting the request.

12.5 You, the customer, accept that if you claim a charge back of a payment for a service that has been completed, your bill will be sent to a debt collector agency and you also accept that you will have to pay the extra fees to cover both debt collectors agency and any other unforeseen costs because of your charge back.

13. Payments

13.1 You can pay for the services using the following methods: G2a, Skrill, Paysera.

13.2 All the payment fees are on the Service Provider.

13.3 The Service Provider is not responsible for failed or rejected from the Payment Provider payments.

14. Complain

14.1 The customer has the right to complaint on the service he purchased.

14.2 The customer can file a complaint if the service is not provided or wasn't provided as described.

14.3 If the customer wants to file a complaint, he should follow the following steps:
14.3.1 Go to the website
14.3.2 Go to the “Contact Us” Tab.
14.3.3 Submit an inquiry with the subject ”Complain”, describing what was wrong.

14.4 All complaints will be answered within 14 days, after the date of receiving the complaint.

14.5 If we don't resolve the complaint it doesn't mean that we agreed with the customer.

15. Role of the Website

15.1 The Service Provider does not take part in any way with the contacts between the User and is not a party of any factual or legal acts made between them.

15.2 The Service Provider does not guarantee truthfulness and reliability of any Data uploaded or stored by Users on the Website.

15.3 The Service Provider is particularly not liable towards the Users for:
- Situation when Data is contrary to the reality,
- Truthfulness and reliability of Data uploaded by the Users,
- The User’s ability to fulfill the Contracts,
- Solvency of the Users,

15.4 The Service Provider does not take part in the disputes between the Users. All the disputes are settled by the Users themselves. The Service Provider does not engage in any legal proceedings connected with settling this type of disputes.

15.5 The Service Provider is not liable in particular for educational problems or the behavior of the Users in connection with the Agreements and the game, in particular addictions connected to a computer or other games, lack of winning games, participation in illegal games by the User or the infringement of the Game Rules. In particular, Service Provider is not liable for blocking or suspending your account in the Game or banning you from the Game. Such event does not give right to any claims against the Service Provider or another User, in particular claim to return the paid funds.

15.6 The Service Provider may without prior notice of the User, annul the Agreement if it is contrary to the law or principles of social coexistence or infringes good name of the Service Provider.

16. Liability of the Website

16.1 The Service Provider isn't liable for any acts and/or omissions from the Users within the Website. The Service Provider only provides Users to the Website, and the User is obliged to use the Website in a consistent manner with the the law. The Service Provider is not obliged to check, whether acts and/or omissions of the Users, data stored by them or activity related to them are consistent with the law. The User is fully liable for his acts or omissions during his usage of the Website.

16.2 Unless Terms of Use stipulate otherwise, the Service Provider is liable towards the User for the damage resulted from non-performance or improper performance of the Services only, if he is the one to blame. The burden of proof of the fault lies with on the User.

16.3 The liability of the Service Provider towards the User shall cover only real harm, does not cover lost profits (lucrum cessans).

16.4 To the fullest extent permitted by law (including consumer protection provisions), the Service Provider isn't liable for any actions and/or damages resulting from:
- The lack of IT system from the user to adjust itself to the technical requirements used by the Service Provider,
- Impossibility of access the Website for reasons beyond the Service Provider’s control such as: Force majeure, wars, terrorist attack,
fire, flood in the server room, hackers attack, failures, reasons on the part of access providers, failures of hardware or software of the Users, failure in the server rooms, other reasons caused by other third parties (entities providing telecommunications, hosting, bank, postal, courier, e-mail, registration and keeping domains services and other similar services, entity operating payment process),
- Illegal usage of the Website from the User or other person,
- Law violations, malicious acts or omissions of every Internet user,
- Reasons on the part of software other than Website (e.g. Microsoft Windows),
- Rejecting e-mails by the Service Provider e-mail servers, (e.g. as a result of filters, blocks or failures of these systems).

16.5 The Service Provider is not liable for the usage of any unauthorized programs that can potentially be triggered by the User.

16.6 The Service Provider is not liable if its e-mails gets in the user's email's as spam or junk.

16.7 The Service Provider is entitle to a technical break in the functioning of the Website. The Service Provider will notify the User of such break through a Message unless the necessity of such break is sudden and/or unexpected.

16.8 The Service Provider is entitle to create temporal limitations of some features of the Website, make them available on selected hours or introduce restrictions, if a lack of limits could affect the continuity and stability of the Website. The Service Provider is not liable for the consequences of the above mentioned activities.

16.9 The Service Provider is not liable for any damage dragged by the User as a result from a lack of an antivirus software in the computer or unprotected connection to the Internet, in particular for breaking into a system used by the User and e-mail, password or username acquisition by a third party or virus present on the user's computer systems.

17. Termination of Using the Website

17.1 The Service Provider may terminate your usage of the website without notifying you, if you make an Illegal usage of the Website.

17.2 The Service Provider might especially terminate your usage of the website if:
- you breach the General Terms and Conditions of Sale of the eloboost24.eu,
- you upload illegal Data,
- you release Personal Data of other Users,
- you violate the terms of use of the Account,
- user activity might be reflected as possible of violation of the company interest’s

18. Final provisions

18.1 The Appendices to Terms of Use are the integral part. They include:
The Terms of the Use are available and free of charge, to any User on the Website under the address "https://eloboost24.eu". Even though you can, before using the Website or at the moment you begin using the Website, you already can acquire, restore, preserve and store (in the ordinary course of operations) content of Terms of Use, using your IT system. In case of doubt interpreting the Terms of Use, you can ask the Service Provider for an explanation.

19. Additional Terms and Conditions

19.1 When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website. With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to. We and/or entities that sell products on our website by using G2A Pay services are primarily responsible for warranty, maintenance, technical or product support services for those Products. We and/or entities that sell products on our website are primarily responsible to users for any liabilities related to fulfillment of orders, and EULAs entered into by the End-User Customer. G2A Pay services provider is primarily responsible for facilitating your payment. You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body. For customer service inquiries or disputes, You may contact us by email at [email protected] Questions related to payments made through G2A Pay services provider payment should be addressed to [email protected] Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.