Warranties on marketplace purchases

Eloboost24 offers three types of warranties on marketplace purchases:

• Basic Warranty: covers purchases from Regular Sellers for 7 days.
• Extended Warranty: covers purchases from Top Sellers or Mythic Sellers for 14 days.
• Lifetime Warranty: optional paid warranty (20% charge) with indefinite coverage and no time limitations, available across all games.

Three common cases illustrate the scope. These are the usual outcomes: the EB24 team reviews every case and decides the compensation.

1. Account ban. Basic and Extended Warranty: full or partial website credit, or a replacement account of similar value, depending on the case. Bans that are no one's fault are covered 50%. Lifetime Warranty: 50% of the order value is credited, or a replacement account is provided, depending on the case; for purchases over 50 EUR/USD, 40% is credited.
2. Account lock. If the game provider locks the account due to unusual activity. Basic and Extended Warranty: we attempt to unlock it by facilitating communication with the seller and providing verification information. If unsuccessful, 60% of the order value is credited to your wallet. Lifetime Warranty: if unlocking the account is unsuccessful, 50% of the order value is credited for purchases below 50 EUR/USD, and 40% for purchases over 50 EUR/USD.
3. Account retrieval. If the original owner retrieves the account. Basic and Extended Warranty: we take steps to recover it. If recovery fails, you receive credit or a similarly valued replacement account. Lifetime Warranty: you can claim credit or a similarly valued replacement account, with priority support.

Eloboost24 is not liable if an account ban results from the buyer's actions, such as violations of the game provider's regulations. Credit from compensation can only be spent on the website and if a replacement account is provided the warranty expires. In cases of account recovery the first option is always account replacement; only if that is not possible we provide credit compensation. Very specific cases are determined and compensation is decided solely by management.

Use the Report a Problem option on the order page and describe the issue. The reasons you can pick depend on when you report:

• Until we release the payment to the seller (7 days after delivery): every reason that fits the game, such as incorrect login or email details, account not as described, or account banned, locked or suspended.
• After the payment is released: Account is recovered and Account has issue. Your warranty (7 days from Regular Sellers, 14 days from Top and Mythic Sellers, or the Lifetime Warranty) is the period in which the EB24 team covers these cases.

A dispute on an account can be opened up to 6 months after the purchase, or 24 months for Account is recovered. With the Lifetime Warranty there is no time limit. For items, disputes are possible until the payment is released to the seller, or with no time limit with the Lifetime Warranty.