Disputes

Try to resolve the issue directly with the seller or booster through the order chat first. Most problems, such as missing details or delayed delivery, are solved fastest this way.

If the problem persists, use the Report a Problem option on your order page. Select the specific reason for your dispute (incorrect login credentials, account not as described, and so on) and provide additional details. For marketplace accounts, we recommend reporting if an issue persists 48 hours after purchase.

Our support team reviews the issue and contacts you with a proposed resolution. This may include a replacement account, credit on the website, or another solution tailored to the case. If no agreement is reached between you and the other party, EB24 steps in as an arbitrator to ensure a fair outcome.