Order handling

• Confirm the sale. You receive a notification when a buyer purchases your account.
• Cooperate with the buyer. Communicate directly in the order chat to provide any necessary details.
• Follow the transaction guidelines. Adhere to the instructions on the order page to complete the sale correctly.

Transparency and prompt communication maintain a successful seller profile and keep transactions smooth.

When a buyer pays for an account without stored login details, the order waits for you. Open the order page and use Deliver login details to send one set per account in the order. The buyer sees them right away. Your payout hold of 7 days starts when you deliver, not when the buyer paid.

The order page shows the delivery deadline. We remind you when 50% and 75% of the delivery time has passed, and orders that wait for you appear under Needs your action in your seller dashboard.

If you need longer, use Request more time once per order and pick from 1 to 24 hours. The buyer accepts or declines. If they decline, the original deadline stays.

• Accounts: after the deadline the buyer can cancel and get a refund in one click. After twice the delivery time we cancel the order and refund the buyer automatically.
• Items, currency and top-ups: after the deadline the buyer can request cancellation. You then have 12 hours to deliver or accept it. Otherwise we cancel the order and refund the buyer automatically.

You are not paid for a cancelled order.

Start claimed orders within 30 minutes and play at least 3 games immediately, with a minimum of 10 games within the first 24 hours. Greet the customer, update them before stepping away, and provide playtime updates. Screenshot rank progression as delivery proof for dispute protection.